Items purchased from the INFINIT DENIM online store are shipped by express courier. Delivery times are as follows:
- National shipments: 1 to 3 business days.
- European Community: 3 to 7 business days.
- Outside the European Community: 5 to 10 business days.
Orders are prepared at the time the payment has been confirmed and at the following times: Monday to Friday from 9:00 a.m. to 6:00 p.m. Orders placed outside these hours will be prepared the following business day. No shipments will be made on Saturdays, Sundays or holidays. If the order is from outside the European Union, the shipment is likely to be associated with local customs taxes.
Domestic shipments do not have associated shipping costs. All domestic shipments are free. Shipping costs to the European Union and outside the European Union are automatically calculated when confirming the purchase.
Once the order is placed, we will send you an email with the order confirmation.
If you have to make a change write us at: email@example.com. Tell us the new size or model. Send the garment in the bag you received it and with the labels as you received it. We will send you the new size when the garment arrives.
If you have to make a change write to firstname.lastname@example.org Send the garment in the bag you received it and with the labels as you received it. We will refund you when the garment arrives. The first change is free, but only the first.
Do not wear the garment before changing or returning it. Change or return your order up to 15 days after your purchase.
Returns and exchanges policy
To proceed with the return of an item purchased in the online store, you must:
- Request the return by mail to email@example.com within a period not exceeding 15 business days following the date of receipt of the product, and you let us know the reason for the return.
- Items must be returned in their original condition, along with any accessories related to them, not being able to be washed or damaged and with all original tags.
- Send the article to the following address: INFINIT DENIM, Calle Bruc 5, 08010 Barcelona.
Do I have to pay anything for my return?
To make the return, once you write to us at firstname.lastname@example.org we advise you to contact an urgent courier agency or by mail and send us the product. The cost of shipping the return will be at your expense.
How and when will I receive the amount of my return?
Once the return is approved and when we check that the item is in perfect condition and with the labels, you will receive a confirmation email indicating the amount that will be credited to your bank account.